Your Maturity Model Is Lying to You
Have you ever stopped to wonder if the five distinct layers of management currently standing between your technical request and its final approval exist solely to justify the continued employment of the people who occupy those layers? It is a question that many IT professionals avoid asking because the answer suggests that the sophisticated structures we build are actually functional impediments.
I recently attempted to return a specialized set of ergonomic shears to a local hardware store because the tension spring had failed within of purchase. I did not have the physical receipt because I had opted for a digital version that never arrived in my inbox.
The clerk informed me that without the validated transaction record, the Return Merchandise Authorization-the formal permission granted by a vendor for a customer to return a defective or unwanted item-could not be initiated. The system required the ritual of the paper slip to prove the reality of the exchange, even though the shears were a brand only sold at that specific chain. This interaction mirrored the exact frustration of a company climbing a maturity ladder only to find that the ladder is leaning against the wrong wall.
The Descent into Documentation
The initial stage of any organizational growth usually involves a chaotic,
